An increase you signed but never billed costs you every month until renewal.
Your multi-year contracts allow a CPI or fixed annual increase. The anniversary passes, the notice never goes out, and billing keeps sending last year's rate.
Sound familiar?
- Contracts sit as PDFs, with amendments buried in email.
- Anniversaries live in a spreadsheet, or in an account manager's memory.
- Billing holds a flat rate, so every report looks right. Only the contract says otherwise.
- The notice deadline passed, so this year's increase is gone.
- Customers refuse a back-bill, because the old invoices set a precedent.
- You found the gap at renewal, or in a buyer's due diligence.
What it costs
~12% of a year's billing
lost on one 5-year contract when a 3% increase is missed at year one
A missed increase isn't a one-time loss. Miss a 3% increase at the first anniversary of a five-year contract, and every invoice for the next four years runs about 3% short. That's roughly 12% of a year's billing on that account, before it carries into the renewal.
What you do today
Usually, nobody owns it. The work sits between sales, operations, finance and billing. Larger firms put billing or revenue assurance analysts on it, or buy contract software with renewal alerts. Others find out in a one-off review before a sale.
What we do
We find each increase your contracts allow over the next year, with its notice deadline and a draft notice ready for you to approve, so it lands on the invoice on time. You decide which to waive. Nothing reaches a customer without your approval, and there's no awkward back-billing.
See which increases you're owed
Send a handful of your multi-year contracts and a billing export of current rates for those customers. We'll come back with each increase you're allowed and haven't billed, with its next notice deadline, then walk you through it in 15 minutes. We're taking on a few services firms this quarter.
founder@blinkfin.com
How your data is handled. You send us exports you pull yourself, by email. We never ask for logins to your systems, portals or bank. NDA on request. When you ask, we delete your files and confirm it in writing.